All-in-one Virtual Reception Platform
Virtual Reception,
Visitor Management and Customer Service for
Modern Workplaces.
Handle visitor check-in, reception calls, video assistance, documents, and front-desk workflows from one centralized platform.
Centralize visitor check-in and front-desk communication without relying on a full-time on-site receptionist.
Support patient arrivals, front-desk questions, and reception coverage with virtual reception workflows that help clinics operate with less staffing friction.
Guide visitors, manage high foot traffic, and connect people to the right service point through a centralized digital reception workflow.
Manage visitor arrivals, contractor check-ins, documents, and access-related front-desk workflows across manufacturing sites.
Give tenants and guests a smoother arrival experience with virtual reception, visitor sign-in, and shared front-desk workflows.
Support guest arrivals, service requests, and front-desk communication with a more flexible reception model across one or multiple locations.
Extend customer service coverage with live video assistance and flexible front-desk support when in-store staffing is limited.
Improve public-facing service delivery with digital reception workflows for visitors, inquiries, and lobby communication.
Create a secure first point of contact outside the building for visitor screening, communication, and access-related workflows.
Experience the Future
of Front Desk Operations
Run front-desk operations across locations, devices, and teams. One system for reception, customer service, visitor workflows, and communication. Virtual Front Desk replaces physical presence behind the desk with a fully digital, customizable experience powered by video, phone, SMS, and email.
Elevate Your Virtual Reception with the Neat Frame.
An exciting partnership combining the advanced video capabilities of Neat Frame devices with our all-in-one virtual reception platform. Although Virtual Front Desk can be used with almost any devices with a browser and a webcam, our number one recommendation is the Neat Frame.
The full receptionist
experience, made digital
Our user-friendly platform provides all the tools your organization needs to efficiently manage its reception area or customer service hub.
The all-in-one Virtual Reception Platform
Manage visitor sign-in, front-desk communication, and provide customer service from one centralized system.
Manage locations, stations, users, and visitor workflows through a clear interface built for day-to-day front-desk operations.
Configure each station with the actions your front desk needs, including video calls, Teams calls, phone calls, QR codes, visitor sign-in, SMS, email, and document display.
Customize logos, colors, layouts, and on-screen content so every station reflects your organization and workflow.
Full native Integration
with Microsoft Teams
Virtual Front Desk supports Microsoft-centric organizations through Microsoft Teams, with direct Entra ID (Azure Active Directory) integration for secure and seamless communication.
Send reception video calls or text directly into MS Teams
Route front-desk video calls or SMS into Microsoft Teams so staff can respond through tools they already use every day.
Upgrade from Teams Display
Replace Teams Displays with Virtual Front Desk for a smarter, all-in-one digital reception solution.
Entra ID Employee Directory
Import an Azure Group to display an employee directory skipping the need for a physical receptionist.
The Best Alternative to Microsoft Teams Displays
Replace Microsoft Teams Displays with Virtual Front Desk, a more flexible all-in-one reception platform for tablets, kiosks, and multi-location deployments. Keep the same MS Teams workflows with added features.
Since September 3, 2025 MS Teams Display is no longer receiving software updates. Time to upgrade to a better solution.
- Limited features
- No room for branded, customized station experiences
- Less flexibility for mixed device environments
- Harder to scale one experience across different locations
- Limited front-desk workflow depth beyond reception calls
A broader front-desk solution for organizations that need Teams-connected workflows plus visitor handling, documents, and scalable deployment.
- Evolving platform with 40+ features
- Works across a wide range of devices
- Supports MS Teams-connected reception workflows
- Combines visitor sign-in with front-desk communication
- Supports branded stations and customizable actions
More Possibilities:
Empower Your Receptionists with Remote Work Flexibility
Empower your receptionists to work from home, a central hub, or the back office with unmatched flexibility. Enhance efficiency by sending video and phone call notifications directly to the intended recipient, bypassing the need for a receptionist. With a single click, you can also trigger SMS and email notifications, eliminating the need for anyone to answer a call.
Live Streaming:
Monitor Arrivals in Real Time
Turn your Virtual Front Desk station into a live lobby camera so you can instantly spot when someone enters, recognize visitors, and step in proactively.
View 4 locations at once in a single dashboard, or scroll through up to 12 live feeds to cover every entry point across your organization.
Visitor Management:
Streamline Your Front Desk Operations
Streamline your front desk operations with features like PDF signing and display, QR code sharing and instant document uploads. Manage visitor information seamlessly and ensure a smooth, professional experience for every guest.
- Sign PDFs
- Display PDFs
- Display QR Codes
Express Sign-In:
Welcome Visitors in Seconds.
Move visitors through your front door faster with fewer bottlenecks and less back-and-forth. Pre-register guests ahead of time, then let them check in on arrival instantly via QR code or four digit code.
Badge &
Document Printing
Print visitor badges at the end of a sign-in form and send documents to a printer during video calls with customers. Both badge and document printing can be managed from the same station.
Virtual Front Desk Scanner:
Capture & Upload Documents with Ease
Allow visitors to securely scan and upload documents using their own smartphones no hardware required. During a live call, a QR code is generated for easy access. Visitors can take photos or upload files directly from their device, with real-time previews shown to the host. All submitted documents are saved in the call history for future reference.
Virtual Front Desk:
Own Stripe Integration. Effortless Remote Payments.
Transform virtual visits into instant transactions with our Stripe POS integration. Receptionists can send invoices and payment requests directly to a station during a live call, and clients simply tap and pay on the terminal. Invoices and receipts are delivered automatically by email, while every transaction is securely logged in your Virtual Front Desk dashboard.
Mobile Application:
Take visitor calls on the go — phone or video, anytime.
Take visitor callsTake visitor calls on your iPhone, iPad, or Android device — by phone or video, anytime, anywhere. Stay connected, wherever you are. on your iPhone, iPad, or Android device — by phone or video, anytime, anywhere. Stay connected, wherever you are.
iFrame Support:
Integrate whatever you want
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Why Choose
Virtual Front Desk
Virtual Front Desk transforms front desk management with the most comprehensive virtual reception platform available.
With over 1 million video calls made to date and clients across five continents, Virtual Front Desk is the all-in-one virtual reception platform for organizations and businesses worldwide.
Virtual Front Desk trusted by businesses and organizations across industries
Los Angeles Metro
Los Angeles Metro uses Virtual Front Desk to connect riders with live customer service in one tap, improving accessibility and support without adding on-site staff.
City of Tampa
City of Tampa uses Virtual Front Desk to show PDFs and a department directory, helping visitors find information fast and reach the right staff.
Government of Canada
Government of Canada uses Virtual Front Desk to provide secure, contactless customer service and lobby monitoring within correctional facilities.
Ricoh
Ricoh uses Virtual Front Desk as a Teams-connected employee directory, letting visitors quickly reach staff via video for efficient, professional assistance.
EmergeOrtho
EmergeOrtho centralized front-desk operations across multiple clinics using a super-receptionist model and face-to-face video service.
Ports America
Ports America uses Virtual Front Desk for secure visitor sign-in and badge printing, improving tracking, security, and flow at busy port terminals.
City of Palo Alto
City of Palo Alto offers residents direct access to municipal services through video calls, improving civic access without expanding physical service desks.
Allstate
Allstate uses Virtual Front Desk with a Teams directory and NDA signing at check-in, ensuring compliance and smooth visitor communication.
Siemens
Siemens replaced traditional reception with a Teams-integrated directory, digital sign-in, and badge printing for a consistent global visitor experience.
Levi's
Levi’s uses Virtual Front Desk as an employee directory so visitors can quickly call the right person and keep meetings running smoothly.
Grant Thornton
Grant Thornton uses Virtual Front Desk with SMS and email alerts to notify employees of arrivals, ensuring quick handoffs without a staffed desk.
University of Kentucky
University of Kentucky uses QR codes, PDFs, and video notifications to guide visitors and help staff respond without a traditional reception desk.
iRent
iRent runs fully automated 24/7 rentals with video help, digital ID scanning, card payments, and e-signing, delivering service at a fraction of counter costs.
MasterCraft
MasterCraft Boats uses Virtual Front Desk to securely manage visitors, print badges automatically, and connect guests to employees through a built-in directory.
CCM Hockey
CCM Hockey uses pre-registration and QR express sign-in with an employee directory, reducing wait times and improving visitor security.
SpacePlus
SpacePlus uses Virtual Front Desk for service, directories, on-screen info, and payments, helping sites run smoothly despite staffing shortages.
Top Features For Modern Front Desks Operations
Explore the core Virtual Front Desk features for visitor sign-in, reception communication, mobile response, live monitoring, and multi-location front-desk management.
Send video and call alerts straight to the right person, no physical receptionist needed.
Route reception calls and workflows into Microsoft Teams so staff can respond through tools they already use.
Take front-desk video and phone calls on mobile devices so your team can respond from anywhere.
Print visitor badges after sign-in and send documents to a printer during video calls.
Send invoices and payment requests during a live call, and visitors simply tap to pay at the station.
Let visitors sign in at the station or speed up arrival with pre-registration and QR-based check-in.
View arrivals live across stations and locations so teams can respond faster and manage front-desk activity.
Let visitors securely scan and upload documents from their smartphone without extra scanner hardware.
Let visitors securely scan and upload documents from their smartphone without extra scanner hardware.
Start Running A More Flexible Front Desk
Our intuitive self-service setup gets your first station up and running in no time!
Do you have questions? Check them below
If you don't find an answer to your question, please, fill free to contact us
Can Virtual Front Desk replace Microsoft Teams Displays Virtual Front Desk?
Virtual Front Desk is an all-in-one virtual reception platform for managing visitor arrivals, provide customer service, front-desk communication, and reception workflows from one system.
It gives organizations a more flexible way to run front desks across tablets, kiosks, and supported devices while combining visitor sign-in, communication, document handling, branding, and station actions in one platform.
Explore all features to see how Virtual Front Desk combines visitor management, communication, and front-desk workflows in one system.
Can Virtual Front Desk replace Microsoft Teams Displays Virtual Front Desk?
Virtual Front Desk goes beyond basic visitor management by combining visitor sign-in with front-desk communication, customer service, customizable station actions, and broader reception workflows.
Many visitor management tools focus mainly on sign-in and notifications. Virtual Front Desk also supports video calls, phone calls, Teams-connected workflows, QR flows, documents, branding, and other front-desk interactions from one system.
Visit the pricing page to compare plan availability and explore which features are included for your use case.
Can Virtual Front Desk replace Microsoft Teams Displays Virtual Front Desk?
Virtual Front Desk is best for organizations that need a more flexible way to run reception across one or multiple locations.
It is especially relevant for healthcare, government, professional offices, public spaces, coworking, manufacturing, hospitality, retail, and other public-facing environments where front-desk staffing, visitor flow, and service consistency matter.
Explore industry solutions to find the setup and workflow examples most relevant to your organization.
Can Virtual Front Desk replace Microsoft Teams Displays Virtual Front Desk?
Yes. Virtual Front Desk supports on-site, remote, and centralized reception models.
This gives organizations more flexibility in how they staff reception while keeping a consistent visitor experience across locations, devices, and workflows.
Book a demo to see how Virtual Front Desk can support on-site, remote, or centralized reception for your team.
Can Virtual Front Desk replace Microsoft Teams Displays Virtual Front Desk?
Visitors can do more than basic sign-in at a Virtual Front Desk station.
Depending on configuration, they can sign in, start a video or phone call, scan a QR code, view documents, send a message, complete a workflow, or be routed to the right person or service point.
Explore station features to see available visitor actions, sign-in flows, and front-desk workflow options.
Can Virtual Front Desk replace Microsoft Teams Displays Virtual Front Desk?
Yes. Virtual Front Desk supports Microsoft Teams-connected reception workflows.
This allows staff to respond through tools they already use while giving the front desk a more flexible platform for visitor handling, communication, and station-based workflows.
View Microsoft Teams integration features to see how Teams-connected reception workflows fit into your current environment.
Can Virtual Front Desk replace Microsoft Teams Displays Virtual Front Desk?
Yes. Virtual Front Desk is a perfect replacement for Microsoft Teams Displays.
Microsoft Teams Displays Virtual Front Desk is being phased out, which creates a need for a replacement that can support front-desk workflows without depending on Teams Displays hardware. Virtual Front Desk gives organizations a path to keep Microsoft Teams-connected reception workflows while expanding into visitor management, document workflows, branding, and multi-location deployment.
Book a demo to review device options, Teams-connected workflows, and rollout approaches for your locations.